Community Healthlink

Residential Counselor-Recovery Specialist

Location US-MA-Worcester
# Positions
Experience (Years)
Residential Counselors/Rehabilitation Specialists


CHL was one of only three organizations in Massachusetts to be awarded a contract by BSAS recently that will allow us to open an Addiction and Behavioral Health Urgent Care Center. The Center will be housed in the basement of 12 Queen Street, and offer both addiction and behavioral health assessments, along with facilitated referrals, to clients in need 24/7/365.

BSAS requested these centers be created as part of the state’s overall response to the opioid crisis. Because of our track record of providing excellent services to clients with both substance abuse and behavioral health issues, we chose to design our Urgent Care Center to provide both Emergency Services assessments and Substance Abuse assessments in the same location. Our center’s model looks at clients holistically and acknowledges that people don’t only have one problem or another, but that they are complex. That’s the same philosophy that is at work throughout many of our programs.


  • Admissions:  Assist with the client admission process by completing all documentation accurately.  Searches all client belongings for contraband.  Orients clients to the unit and to the CHL substance abuse/Detox rules.  Provides coverage to the front desk when needed.
  • Milieu Management:  Routinely monitors client location and condition every hour during all three shifts.  Directs clients to assigned groups and/or to assigned chores.  Wakes clients in a respectful manner every morning as they request that the client get ready for breakfast.  Ensures that clients maintain their respective personal areas in a clean and safe manner.  For the safety of all people on the floor food is not allowed in individual rooms.  Snacks may be eaten in either one of the group rooms.  Two (2) RC’s are to accompany clients to meals and one (1) RC will accompany client to appointments, as necessary.
  • Facilities Management: All RC’s are to participate in facilities management. When checking on the well being of clients each RC will also check the laundry, restrooms/showers, group rooms and the general condition of the unit.  Dirty linen and trash should be taken down to the basement and deposited in the appropriate bins at the end of the shift or whenever there is time.
  • Client Education:  Respectfully confronts clients displaying disruptive or “active” behavior and introduces the client to appropriate coping strategies.  Articulates risk of relapse to clients considering leaving against medical advice (AMA) and attempts to resolve their “reasons for leaving”.
  • Communications:  In order to facilitate the continuous provision of safe and high quality care the Residential Counselor documents relevant information onto appropriate sheets and boards, participates in daily change of shift report, notifies the supervisor of any identified problem or deficiency on the unit, and answers the telephone in a professional manner while documenting all relevant information.
  • Supplies:  Maintains unit supplies (linen, personal hygiene articles, etc.) by obtaining them and signing out from the appropriate storage unit and makes them available to the clients. 
  • Other Duties:  Perform other job related duties as assigned by the Program Supervisor(s) 
  • May include transporting residents in personal car or program vehicle, physical assistance, close supervision, and other such duties.    


  • Grade 5: Residential Counselor I:HSD/HiSet/GED or Associate's degree required

  • Grade 6: Residential Counselor II: Bachelor's degree required; degree and/or coursework in social work, counseling, psychology or related field preferred. Will consider Bachelor's degree in non-related field with human services experience.

  • Experience working with programs population preferred
  • Recovery Coach Training and Certification or are eligible to complete the training and certification process.
  • Certification in addictions counseling or experience in the substance abuse field preferred
  • Knowledge of Massachusetts continuum of care for substance abuse and the 12 step model preferred
  • Understanding of addiction and recovery      
  • All Bilingual candidates are strongly urged to apply
  • CPR certification preferred
  • Must be able to pass a CORI background check

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer.  We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law.  Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).  These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability.  These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.





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