Community Healthlink

Milieu Manager-Burncoat Family Center

Location US-MA-Worcester
# Positions
Experience (Years)


Community Healthlink’s (CHL) Youth and Family Services established the  Burncoat Family Center in October 1992 as a residential and day  treatment program for children with serious emotional issues. Located in  a residential section of Worcester, Massachusetts, the Burncoat Family  Center provides a safe, secure, short-term alternative to hospital  treatment for children.
Often, children who are hospitalized with serious emotional issues depart an institution with problems still unresolved. The Burncoat Family Center’s Community Based Acute Treatment Program (CBAT) offers psychiatric and therapeutic assessment services. The program, which is open 24 hours a day, 365 days a year, accommodates 15 resident clients.
Burncoat Family Center utilizes a systemic  model that views youth in the context of the family and the broader relationships that influence their lives, including school, natural supports and community resources. Assessments focus on youth and family strengths, and help the child and his/her family to recognize and mobilize their assets to solve the problems they face.  Burncoat Family Center employs a multidisciplinary treatment approach where residential counselors and milieu managers, educational tutors, clinicians, nurses and the psychiatry staff collaboratively work to promote and provide client-centered, family oriented and clinically driven treatment as a means to help stabilize and return clients to their natural environments.
Children ages 4 through 18, with a myriad of behavioral, emotional and psychiatric difficulties are eligible to be treated in the program. They are referred by Inpatient Psychiatric placements and Emergency  Services Programs (ESP)/Mobile Crisis Intervention (MCI) teams.


Essential duties and responsibilities include but are not limited to:


  • Ability to observe, document, teach and respond to mental and physical health needs
  • Knowledge of program, agency, and licensing policies and procedures
  • Knowledge of crisis management and reduction techniques
  • Ability to complete all written documentation and coordination of shifts
  • Shift Coordination - Set up shift to include location and activities of all clients, schedule appointments, visits, and collaborate on discharge planning; update MBHP Access website daily; ensure documentation is completed at the end of every shift and supervise staff in accurate and consistent reporting of client progress, ensure that client shift summaries are included in the communication log; notify program director of significant (urgent) events such as restraints, injuries, call outs, building or safety issues; and notify guardians of significant events.
  • On-Call - Participate in an on-call rotation using agency cell phone to provide staff with support and to ensure program safety during non-business hours and weekends.
  • Treatment Planning - Attend treatment team meetings as necessary and collaborate with multidisciplinary team of providers to ensure that client's academic, behavioral, clinical, health and medical needs are met.
  • Community Living - Work with client to assist with activities of daily living (ADL's) and foster a sense of safety in the community.  This may include but is not limited to personal hygiene and self-care skills, problem solving and conflict resolution, and other interventions and necessary.
  • Medications - Dispense and monitor client's medications as prescribed, complete documentation of medication and subsequent changes, safe storage and assist with attending medical appointments as necessary.  Notify legal guardian and consult with Physician when client's medication needs change.
  • Groups - Lead one or more skill development and recreational groups per shift. 
  • Routine Paperwork - Complete, review, and supervise the completion of progress notes and incident reports to ensure that programmatic needs are set.
  • Maintain Competencies - Human rights, infection control, CPR, first aid, Non-Violent Crisis Intervention (CPI) training, agency and divisional policy and procedures as well as required competencies.
  • Other Duties as assigned in order to provide quality services which may include transporting clients in program van, close supervision of client's, attending staff meetings, training and clinical supervision, and intakes. 


  • Bachelor's degree and/or experience supervising staff within a therapeutic milieu required; degree and/or coursework in social work, counseling, psychology or related field preferred.

  • At least 1-2 years of supervisory experience with knowledge about clinical mental health and positive behavioral supports.

  • Current valid US issued driver's license for work related purposes, including transporting clients in a company vehicle

  • Demonstrated strong work ethic, ability to work independently, and ability to contribute to team objectives required.

  • All bilingual candidates are strongly encouraged to apply.

  • Must be able to pass a CORI background check

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer.  We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law.  Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).  These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability.  These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.



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