Community Healthlink

Case Manager / Peer Specialist - Program for Assertive Community Treatment

# Positions
Experience (Years)
Case Management


CHL's PACT (Program for Assertive Community Treatment) Program is a DMH closed referral program that provides intensive treatment and support services for adults who have been diagnosed with persistent chronic mental illnesses. The program utilizes a multidisciplinary team that includes a psychiatrist, registered nurses, social workers and vocational specialists whose goals are to support clients to reduce hospitalizations and to restore and enhance the emotional well-being and level of social functioning of clients.  The program also works closely with clients to find housing and to provide vocational training and employment opportunities.  The PACT program works with individuals residing in Worcester.


Provide peer counseling and support, drawing on common experiences as a peer to validate persons' served experiences, provide guidance and encouragement in his/her recovery path.  A peer is a person who has participated in the Mental Health System as a recipient and has been in recovery for at least 2 years. 

  • Serves as a mentor to persons served to promote hope and empowerment.
  • Acts as an interpreter to help non-mental health team members better understand and emphasize with each person served unique and subjective experience and perceptions.
  • Provide expertise and consultation from a mental health consumer perspective to the entire team concerning persons served experiences with symptoms of mental illness, the effects and side effects of medications, opinions and responses to treatment and experiences of recovery.
  • Collaborate with team members to promote a culture of self determination.
  • Help persons' served and team members identify, understand and combat stigma.
  • Increase awareness of and support persons served participation in self help and advocacy organizations that promote recovery.
  • Serve as a liaison between the team and RLC, self help, etc. 
  • Assists in the direct provision of services to persons served by the team including side by side support for accomplishing identified objectives, skill teaching, assistance with activities of daily living, coping skills, etc.
  • Completes documentation in a timely manner.
  • Attends scheduled meetings and trainings.      


  • Grade 5: Case Manager I: High School Diploma/GED/HiSet or Associates degree required.
  • Grade 6: Case Manager II: Bachelors degree required. Degree in social work, psychology or human services preferred
  • Previous participation in MH system as recipient and willingness to convey this experience as relevant and must be certified or be eligible for the Mass Peer Specialist training and be certified within 6 months of being hired.
  • Preference given to candidates with dual diagnosis training and experience, experience working with the criminal justice system and/or experience in vocational/educational rehabilitation. 
  • Current valid US-issued driver's license and ability to provide registered and insured automobile for work related purposes required including transporting clients.
  • Must be able to pass CORI background check.

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer.  We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law.  Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).  These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability.  These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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