Community Healthlink

Practice Coordinator-Homeless Outreach & Advocacy Project

# Positions
Experience (Years)
Program Coordinator



HOAP - Homeless Outreach & Advocacy Project:  Many years ago Community Healthlink recognized that so many of the homeless in our society also battle mental illness, and often a substance abuse problem. In 1985, the Homeless Outreach & Advocacy Project was established with a commitment to link the region's homeless to a complement of services that would offer:

Screenings, assessments, counseling, health care, rehabilitation, and referral to other support systems.  In addition, a physician and registered nurses and nurse practitioners perform medical evaluations at HOAP's primary care clinic, 72 Jaques Ave., Worcester. They visit area shelters to evaluate and refer people for treatment. A psychiatrist and a team of licensed clinicians perform mental health screenings and offer counseling and medications. Case Management staff helps clients to enroll in available health insurance programs, access health care and social security benefits, and resolves other benefits-related issues.


Outreach performed by HOAP staff is done in the community, through a variety of shelters and other emergency care programs. Staff also seeks to establish contact with the homeless at vacant lots, and even along railroad tracks and bridges. Basic services are also available at HOAP's primary care clinic and staff offices.


HOAP also offers services in partnership with other local health care providers such as the Great Brook Valley Health Center and Family Health Center in Worcester.


In addition to its counseling and support services, staff helps manage scattered-site housing in the Worcester area for unaccompanied homeless adults and at-risk families including:


Supportive Housing HIV, Homelink, Shelter + Care, Rental Assistance HIV, and Leasing Assistance/CSPECH


  • Assist with orienting medical students to practice, requesting record access and logins as appropriate
  • Organize Primary Care staff training on all aspects of general practice as required
  • Complete monthly supervisions and probationary and yearly evaluations for assigned staff
  • Create weekly clinic schedule for all  primary care sites
  • Receive all vacation and personal day requests and sick day notices documents appropriately
  • Blocks all requested days off in the EHR schedule
  • Ensure that all administrative systems are running smoothly and recommend any necessary improvements
  • Responsible for maintaining practice inventory of equipment and organizing calibration, repair, and replacement when necessary
  • Order all medical supplies for all  primary care sites
  • Order all supplies from DPH
  • Responsible for requests of stationery and tonersfor clinic staff
  • Field all/most maintenance requests before creating them across all  sites
  • Perform random med room/exam room walk throughs in conjunction with Practice manager and Nurse Manager
  • Field all IT issues for clinic staff
  • Provide support and training for current and new staff in resolving simple problems with PCs and printers
  • Serve as eCW super user; field all eCW issues before involving IT
  • Coordinate new user requests for UMass records access
  • Coordinate communication of hardware and software issues with IT department.  Manage as appropriate for resolution.
  • Attend weekly manager’ meetings and monthly division meetings
  • Attend PCMH Calls and coordinate related tasks with Manager
  • Organize the annual patient survey, collect results and enter data
  • Provide administrative support to Practice Manager as required
  • Undertake any other duties as agreed by the Practice Manager


  • Minimum of an Associates degree, Bachelor's preferred
  • Possess prior supervisory experience 
  • 3 or more years of experience working within a medical practice
  • Experience establishing priorities and meeting deadlines while balancing the needs of providing assistance to others
  • Strong interpersonal, verbal, written communication and organizational skills
  • Must be able to pass a CORI background check 


 Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities


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