Community Healthlink

Medical Assistant-Homeless Outreach and Advocacy Project Medical

# Positions
Experience (Years)
Medical Assisting


HOAP - Homeless Outreach & Advocacy Project:  Many years ago Community Healthlink recognized that so many of the homeless in our society also battle mental illness, and often a substance abuse problem. In 1985, the Homeless Outreach & Advocacy Project was established with a commitment to link the region’s homeless to a complement of services that would offer: Screenings, assessments, counseling, health care, rehabilitation, and referral to other support systems. 


In addition, a physician and registered nurses and nurse practitioners perform medical evaluations at HOAP’s primary care clinic, 72 Jaques Ave., Worcester. They visit area shelters to evaluate and refer people for treatment. A psychiatrist and a team of licensed clinicians perform mental health screenings and offer counseling and medications. Case Management staff helps clients to enroll in available health insurance programs, access health care and social security benefits, and resolves other benefits-related issues.

Outreach performed by HOAP staff is done in the community, through a variety of shelters and other emergency care programs. Staff also seeks to establish contact with the homeless at vacant lots, and even along railroad tracks and bridges. Basic services are also available at HOAP’s primary care clinic and staff offices.


HOAP also offers services in partnership with other local health care providers such as the Great Brook Valley Health Center and Family Health Center in Worcester.


In addition to its counseling and support services, staff helps manage scattered-site housing in the Worcester area for unaccompanied homeless adults and at-risk families including:


Supportive Housing HIV, Homelink, Shelter + Care, Rental Assistance HIV, and Leasing Assistance/CSPECH



  • Interview patients to obtain medical information and measure their vital signs, weight, and height
  • Show patients to examination rooms and prepare them for the physician
  • Prepare treatment rooms keeping them clean and properly stocked
  • Perform EKG’s, ear irrigations, and all other necessary testing as requested by primary care provider
  • Reconcile medications and vaccines
  • Schedule appointments for patients
  • Work Client Registries via Electronic Health Record, Microsoft Access, or other database
  • Monitor the database to identify and reach out to those needing services
  • Automate and perform processes by phone or send letters to patients either overdue for medical care or out of compliance with the goals of their care
  • Responsibility to inform the care team if a patient is out of compliance consistently
  • Meet regularly with multi-disciplinary care team (including Intensive Care Manager, Provider, Care Support Worker) to help create plans for specific patients and populations not achieving optimal care
  • Work with other care teams including Practice Manager and Medical Director on
    quality improvement measures and process designs
  • Collaborate and provide data to care team to establish population appropriate pre-visit screenings, assessments, and needs
  • Create, maintain, and distribute results of QI measures around access, patient experience, and health outcomes to other care teams and management


  • Grade 5: Medical Assistant I – Certification in Medical Assisting required

  • Grade 6: Medical Assistant II – Associates degree in Medical Assisting required

  • Proficient in data management and reporting

  • Advanced knowledge of Microsoft Office, including Access and Excel

  • Bilingual candidates are strongly urged to apply

  • Client focused and patient centered

  • Ability to multi-task

  • Strong interpersonal skills

  • Highly organized, self-motivated, and self-directed

  • Enjoys being part of a diverse team

  • Strong analytical skills, including the ability to recognize problems, think
    creatively, and devise innovative solutions


    Must be able to pass a CORI background check 

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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