Community Healthlink

Case Manager Transitional Support Services

# Positions
Experience (Years)
Case Management


The Transitional Support Services, TSS Program, is a new CHL program providing services within the agency’s acute substance abuse services continuum. As a post Detox program, the program is designed to work with men and women on their goals for recovery while preparing them for their next step in treatment. Clients in the program are pursuing, accepted or waiting for further placement and are expected to stay no longer than 90 days. Referrals to the program come from primarily section 35 treatment providers.

The TSS unit will have a structured day program that provides an environment to engage in recovery and develop recovery tools. Patients participate in psycho-educational groups and receive case management services.


Essential duties and responsibilities include but are not limited to:

  • Work with treatment team to provide comprehensive intakes and assessments to include clinical, legal and additional support service needs for clients.
  • Develops an appropriate comprehensive and appropriate aftercare plans while working with clients and members of multi-service team providers.
  • Conduct outreach activities at appropriate referral sites.
  • Work closely with other providers to receive referrals.
  • Conduct admissions interviews and initial assessments for review by Program Coordinator or Clinical Team.
  • Assist clients in engaging next level of services.
  • Coordinate and provide transportation as needed.
  • Participates in daily multidisciplinary team to discuss client issues.
  • Make referrals and assist clients with transition to behavioral treatment providers including outpatient services, residential placement and self-help groups.
  • Maintain statewide referral database.
  • Lead at least two skill developments, educational or recreational group per week as assigned.
  • Attend program staff and clinical team meetings, supervision, trainings and all other required program meetings.
  • Document treatment relevant information in charts (progress notes); assessments, follow up interviews, case conferences, behavioral issues on the unit, coordination with other agencies or programs, referrals, clinical team treatment decisions, discharges and others.
  • Perform other related job duties as required.


  • Grade 5: Case manager I - HSD/GED/HiSet required; Associates or Bachelor’s degree preferred.
  • Grade 6: Case manager II - Bachelor’s Degree required; degree and/or course work in social work, counseling, psychology or related field preferred.
  • Certification in addictions counseling or minimum of 1 (one) year of experience in field preferred.
  • Current valid US-issued driver’s license and ability to provide registered and insured automobile for work related purposes including transporting clients
  • Knowledge of the Massachusetts continuum of care for substance abuse.
  • Understanding of addiction and recovery.
  • Desire to serve others required.
  • Demonstrated strong work ethic, ability to work independently, and ability to contribute to team objectives required.
  • Preference will be given to those with experience in social services and/or working with program’s population
  • Must be able to pass a CORI background check.

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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