Community Healthlink

Crisis Specialist

# Positions
Experience (Years)
Clinical Adult


The Emergency Service program (ESP) is available 7 days per week, 24 hours per day to provide on-site or mobile assessment and screening to any individual experiencing a mental health or substance abuse problem, or both.


The ESP services the communities of but not limited to: Worcester, Leominster, Fitchburg, Ayer, Clinton and Gardner.  

Services are provided to children, adolescents, and adults. Emergency Services includes respite beds to utilize the Department of Mental Health and Crisis Stabilization beds  as a diversion to the hospitalization.


Duties and responsibilities include but are not limited to:

  • Provide coordination of all telecommunications for the Emergency Services in providing telephonic support to individuals in crisis and assess the need for clinical intervention in a high volume call center.
  • Provide administrative support to clinicians engaged in short term crisis intervention.
  • Appropriately prioritize active cases, assessing the potential risk to the clinician, coordinate internal and external resources.
  • Assist clinicians in the office with client services, triage, and screening.
  • Provide referrals and/or placement to multiple levels of care






  • Grade 6: Crisis Specialist: Bachelor’s degree required, in the field of psychology or human services preferred
  • Treatment experience with individuals in a mental health setting preferred
  • Must have strong organizational skills and the ability to multitask handling multiple pieces of data.
  • Strong telephone skills required
  • Experience in providing treatment to those in crisis and abusing substances is highly desired
  • All bilingual candidates are strongly encouraged to apply
  • Must be able to pass a CORI background check

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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