Community Healthlink

Case Manager-Supportive Housing -Homeless Outreach & Advocacy Project

Location US-MA-Worcester
# Positions
Experience (Years)
Case Management


HOAP - Homeless Outreach & Advocacy Project

: Many years ago Community Healthlink recognized that so many of the homeless in our society also battle mental illness, and often a substance abuse problem. In 1985, the Homeless Outreach & Advocacy Project was established with a commitment to link the region’s homeless to a complement of services that would offer: Screenings, assessments, counseling, health care, rehabilitation, and referral to other support systems. In addition, a physician and registered nurses and nurse practitioners perform medical evaluations at HOAP’s primary care clinic, 72 Jaques Ave., Worcester. They visit area shelters to evaluate and refer people for treatment. A psychiatrist and a team of licensed clinicians perform mental health screenings and offer counseling and medications. Case Management staff helps clients to enroll in available health insurance programs, access health care and social security  benefits, and resolves other benefits-related issues. Outreach performed by HOAP staff is done in the community through a variety of shelters and other emergency care programs. Staff also seeks to establish contact with the homeless at vacant lots, and even along railroad tracks and bridges. Basic services are also available at HOAP’s primary care clinic and staff offices.




  • Full time case manager needed to assist homeless individuals living with HIV/AIDS, mental illness, and/or substance abuse to seek and maintain permanent housing.
  • Responsible for coordinating supportive services in the community for housing, primary care, mental health and substance abuse recovery needs.
  • Assist clients with development and monitoring of individual service plans and access to mainstream resources to foster self sufficiency.
  • Prior case management experience preferred.
  • Demonstrates knowledge of client issues related to specific service issues and needs.
  • Expresses working understanding of community based case management and its role in the program’s multi-disciplinary treatment team.
  • Demonstrates well-developed communication skills at a variety of levels. Interacts effectively with consumers, peers and other professionals.
  • Maintains confidential relationships and professional boundaries with consumers and peers at all times.
  • Transporting clients to and from appointments




  • Grade 5: Case manager I -HSD/GED or HiSet required; associate’s degree preferred.
  • Grade 6: Case manager II-Bachelor’s Degree required; degree and/or course work in social work, counseling, psychology or related field preferred
  • Experience with homeless clients, HIV/AIDS, Alcohol and/or Substance Abuse and/or Major Mental Illness is desirable.
  • Current valid US-issued driver’s license and ability to provide registered, inspected and insured automobile for work related purposes including transporting clients in your own vehicle
  • Bilingual English/Spanish skills helpful.
  • Must be able to Pass a CORI background check


Community Healthlink is an Affirmative Action/ Equal Opportunity Employer.  We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law.  Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).  These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability.  These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.




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