Community Healthlink

Relief Residential Counselor - Passages

Location US-MA-Worcester
# Positions
Experience (Years)
Residential Counselors/Rehabilitation Specialists


PASSages is an intensive, short-term (2-4 week), inpatient treatment program for men and women 18 and older who suffer from substance use disorders but do not require detox. The program provides individual counseling sessions and comprehensive case management services to each client along with at least seven treatment groups per day, run by all team members (residential counselors/recovery specialists, case managers, clinicians, nurses). PASSages is an exciting, dynamic environment in which all members of the multidisciplinary team work together to ensure the best outcomes for our clients. Apply today, and be on the front lines of the fight against the opioid epidemic that has stolen far too many lives!


  • Assist in creating a safe therapeutic milieu by fostering a culture of recovery through interaction with PASSages clients.
  • Demonstrate appropriate and respectful interactions with clients and the community as outlined in agency ethical policies.
  • Effectively foster client compliance with program expectations while delivering culturally sensitive treatment and care.
  • Demonstrate proficiency in reading, writing, and computer skills necessary to complete basic paperwork and accurate documentation.
  • Demonstrate effective communication skills in dealing with clients, visitors, and other members of the health care team. 

Specific Duties: 

  •  Admissions: Assist with the client admission process by completing all documentation accurately.  Search all client belongings for contraband.  Orient clients to the unit and to the CHL/PASSages rules.  Monitor and answer the unit cell phone when required.
  • Milieu Management:  Routinely monitor client location and condition every hour during all three shifts.  Direct clients to assigned groups and meal times.  Wake client in a respectful manner every morning.  Food is not allowed in individual rooms.  Snacks may be eaten in group rooms or common areas.  Two (2) RCs are to accompany clients to meals and one (1) RC will accompany client to appointments, as necessary. 
  • Facilities Management:  All RCs are to participate in facilities management.  When checking on the well being of clients, each RC will also check the laundry, restrooms/showers, group rooms and the general condition of the unit.  Dirty linen and trash should be taken down to the basement and deposited in the appropriate bins at the end of the shift or whenever there is time. 
  • Client Education: Respectfully confront clients displaying disruptive behavior and introduce the client to appropriate coping strategies. Articulate risk of relapse to clients considering leaving against clinical advice (ACA) and attempt to resolve their “reasons for leaving." Facilitate groups and/or provide support to staff facilitating. 
  •  Communications: In order to facilitate the continuous provision of safe and high quality care, the Residential Counselor documents relevant information onto appropriate logs and boards, participates in daily change of shift report, notifies the supervisor of any identified problem or deficiency on the unit, and answers the telephone in a professional manner while documenting all relevant information. 
  • Supplies: Maintain unit supplies (linen, personal hygiene articles, etc.) by obtaining them and signing out from the appropriate storage unit and making them available to the clients.


  • Grade 5: Residential Counselor I: HSD/GED/HiSet required; college coursework, associate degree or bachelor degree preferred
  • Grade 6: Residential Counselor II: Bachelors degree required; degree or coursework in psychology, social work, or humans services preferred
  • Good communication and time management
  • Knowledge of the Massachusetts continuum of care for substance abuse
  • Experience in social services, the substance abuse field and/or working with program's population preferred         
  • Prefer candidates with experience in the substance abuse field
  • CADAC/ LDAC Preferred
  • All bilingual candidates are strongly encouraged to apply
  • Must be able to pass a CORI background check

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.



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