Community Healthlink

Administrative Assistant - Program for Assertive Community Treatment

# Positions
Experience (Years)


CHL's PACT (Program for Assertive Community Treatment) Program is a DMH closed referral program that provides intensive treatment and support services for adults who have been diagnosed with persistent chronic mental illnesses. The program utilizes a multidisciplinary team that includes a psychiatrist, registered nurses, social workers and vocational specialists whose goals are to support clients to reduce hospitalizations and to restore and enhance the emotional well-being and level of social functioning of clients.  The program also works closely with clients to find housing and to provide vocational training and employment opportunities.  The PACT program works with individuals residing in Leominster.


This support member to the PACT multidisciplinary team is responsible for:

  • Organizing, coordinating and monitoring all nonclinical operations of PACT under the direction of the team leader.
  • Providing receptionist activities including triaging calls and coordinating communication between the team and clients.
  • Knowledge to deescalate situations with clients who may have increases of symptoms.
  • Assisting clients, their families and agencies to get answers to questions.
  • Maintain accounting and budget records for client and program expenditures with oversite by the Program Director
  • Operating and coordinating the management information system.
  • Other job related duties as assigned


  • The Administrative Assistant may have education and experience in the human services field (Associate or Bachelor’s degree in human services or experience as an inpatient unit clerk or in a medical clinic), or office management or both with a minimum requirement of HSD/GED or HiSet.
  • Must have a strong commitment to the right and ability of each person with a severe mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate, competent, and continuous supports and services.
  • Strong computer skills;  Microsoft Office (outlook, word, excel, etc…)
  • Able to multi-task
  • Ability to work independently and as part of a team
  • Strong capabilities with general office duties such as copying, faxing, printing, filing, ordering office supplies, and handling a multi-line phone system
  • Knowledge of electronic medical records preferred but not mandatory
  • Must be able to pass a CORI background check

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer.  We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law.  Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).  These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability.  These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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