Community Healthlink

IT Desktop Support

US-MA-Worcester
PCN#
1019
# Positions
1
Experience (Years)
3
Category
Administration/Support

Overview

The IT Support Technician is responsible for effective provisioning, installation/configuration, operation, support and maintenance of systems hardware, software and related infrastructure at Community Healthlink.  This individual participates in technical research and development to enable continuing innovation within the infrastructure.  This individual ensures that system hardware, operating systems, software systems and related procedures adhere to organizational values while enabling staff to perform the necessary job functions.

Responsibilities

  •  Support CHL staff (end users) with issues related to software, hardware or other IT realms via phone, tickets, and emails or in person.
  • Install, upgrade, troubleshoot and configure system software/applications.
  • Install, upgrade, troubleshoot and configure hardware systems such as desktop computers or Ethernet connections and network switches.
  • Manage, monitor, maintain and provide the levels of IS support, services, systems (including hardware or software) as set forth by CHL.  Review, report and improve the quality of support, services and systems provided by MIS/IT.     

Qualifications

  • High School diploma/HiSet/GED
  • Formal computer training and any certifications are a plus
  • Experience working in a networked environment
  • 3 years experience preferred
  • Strong communications skills are a must, including technical writing, interpersonal skills, and the ability to manage multiple tasks in a fast paced, diverse environment.
  • Solid all-around technical abilities, including general hardware, software, OS and other software/hardware technologies.  Some key technology areas include Microsoft software suites (Office, Windows 7), desktop computer hardware debugging/diagnosing, computer virus cleaning and desktop imaging (true image).  Basic networking skills, connecting Ethernet cables and simple switches.  Installing printers (local and network), finding drivers for devices or replacing components in a laptop/desktop computer.
  • Ability and drive to learn new technologies and make recommendations for improvements in the department.
  • Knowledge and experience, in the health care or behavioral health care fields in a plus.
  • Strong organizational skills, using tools such as task/ticket tracking systems and the ability to stay on top of and track your own tasks over time.  Able to assess, set priorities and prioritize tasks dynamically as needed.   Able to follow the policies and procedures, including change control as defined by CHL and MIS
  • Must be a self-starter, able to work independently moving between tasks or tickets as necessary.
  • Must be able to work M-F 8a-5p (in the Worcester/Leominster MA area), with occasional changes in hours for special projects or issues.
  • Some travel will be required, mostly in the Worcester area, with travel to Leominster or Auburn areas.
  • Must be able to pass a CORI background check

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

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