Community Healthlink

Family Partner

Location US-MA-Worcester
# Positions
Experience (Years)
Case Management


Families and Communities Together (FCT) is a collaboration between Community Healthlink, LUK Inc., and Communities of Care that oversee three Wraparound programs operating in the Central MA area as part of the Commonwealth's Children's Behavioral Health Initiative (CBHI). 


The FCT Wraparound programs seek to build on family strengths and available support systems to help children with serious emotional disturbance remain in or return to their communities. 


The FCT staff work with a family to develop a Care Planning Team (CPT), which consists of the child, family, people invited by family, FCT staff, and appropriate state agency and school staff.


The Care Planning Team develops an Individual Care Plan (ICP) that focuses on the child's and family's needs and proposes ways to improve the child's well-being at home, at school, and in the community.


  • Demonstrates a basic, functional knowledge of and endorses the system of care values:  Child Centered and Family Driven, Strength-Based, Culturally Responsive, Collaborative and Integrated, and Continuous Quality Improvement.
  • Is able to engage youth and their families in a mentoring relationship, by sharing their own journey, helping to model collaborative interactions between the family and the variety of relevant individuals in the larger system of support (extended family, friends, other providers, school personnel, and/or state agency representatives).
  • Demonstrated ability to effectively communicate with youth, families, colleagues, and community members in a manner that is sensitive to their racial/ethic/cultural/class backgrounds.
  • Demonstrates clear and consistent boundaries.  


Essential Duties and Responsibilities:  


  • Assist in the creation and maintenance of a positive and collaborative working environment where all employees of CHL and enrolled youth and their families feel welcome, supported, and comfortable.
  • All activities described here will be delivered at the offices, in the community, or in the family’s home depending on the preferences of the enrolled youth and family.
  • Works to build strong, functional working relationships with enrolled youth and their families
  • Develop and implement outreach strategies when necessary to enable parents/caregivers of enrolled child/youth to participate fully in the Wraparound Process (if enrolled in ICC).
  • Assists the clinical hub provider (Care Coordinator, In Home Therapist, or Outpatient Provider) to develop with each youth and family a Care Planning Team composed of family members, their natural supports, and, if applicable, state agency representatives, school personnel, providers, and other significant persons.
  • Serves as a mentor to parents/caregivers to improve their ability to effectively advocate for their youth and navigate the child/family serving human services system, including the family’s active participation in the Wraparound process itself.
  • Works closely with the clinical hub provider, the family, and the Care Planning Team to monitor the Care Plan, and serves as an advocate/liaison for the family when appropriate to access new or different services.
  • Participates as appropriate in all meetings, training, evaluation/research, supervision, quality management, and related activities as may be directed by the Family Partner Supervisor.
  • Prepares all necessary paperwork such as contact notes, daily service logs, etc.
  • Follow all policies and procedures of the agency.
  • Work assigned hours, which may include some weekend and evening hours.
  • Perform other job related duties as assigned by supervisor.


  • Current valid US-issued drivers license and ability to provide a registered, inspected and insured automobile for work related purposes including transporting clients in your own vehicle 
  • Must be able to pass a CORI background check
  • Experience as a caregiver of a youth with special needs—preferably a youth with mental health needs
  • Experience in navigating and working with any of the child/family serving systems or teaching other parents/caregivers to navigate such systems
  • Grade 5: Family Partner I: Associates degree in a human services related field from an accredited school and one (1) year of experience working with youth/families; or High School diploma, HiSet or GED and a minimum of two (2) years experience working with youth/families
  • Grade 6: Family Partner II: Bachelor’s degree in a human services related field from an accredited university or college and one (1) year of experience working with youth/families.




Community Healthlink is an Affirmative Action/ Equal Opportunity Employer.  We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law.  Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).  These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability.  These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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