Community Healthlink

Managing Director of PACT (Program for Assertive Community Treatment) Services

Location US-MA-Worcester
# Positions
Experience (Years)


CHL's PACT (Program for Assertive Community Treatment) Program is a DMH closed referral program that provides intensive treatment and support services for adults who have been diagnosed with persistent chronic mental illnesses. The program utilizes a multidisciplinary team that includes a psychiatrist, registered nurses, social workers and vocational specialists whose goals are to support clients to reduce hospitalizations and to restore and enhance the emotional well-being and level of social functioning of clients.  The program also works closely with clients to find housing and to provide vocational training and employment opportunities.  The PACT program works with individuals residing in Worcester and Leominster.


Summary : This individuals will plan, direct, and coordinate operations across all of  CHL’s PACT teams. This individual will supervise the clinical staff in a manner that promotes fidelity to the PACT model and follows the administrative, programmatic and clinical policies of the agency. 


Essential Duties and Responsibilities:

  • Coordinate and ensure that quality services are provided within the PACT team in line with the standards of the model as well as agency policies and procedures.
  • Oversee management of the program budgets in partnership with the program directors and with support from the division director
  • Oversee and participate in clinical activities
  • Develop and maintain good working relationships with the community including the Department of Mental Health, managed care companies, local landlords and any other appropriate community members
  • Recruit, train and evaluate program director staff
  • Participate in management team meetings and other agency activities as appropriate.
  • Provides leadership and supervision of all program director staff under the direction of the division director
  • Assists with staff education and adherence to policies and procedures.
  • Responsible for new hire orientation, mentoring, and completion of orientation paperwork.



  • Ability to understand and manage fiscal aspects of the program including managing productivity and maximizing billing of third party wherever possible
  • Ability to supervise and evaluate PACT management staff as well as step in to cover their responsibilities when needed
  • Ability to effectively communicate and develop positive professional relationships with clients, staff and co-workers and outside professionals. 
  • Current valid US-issued drivers license and ability to provide registered, inspect and insured automobile for work related purposes including transporting clients in your own vehicle or a company vehicle      


Education and/or Experience :  

  • Master’s degree in social services or similar field.
  • Must be independentely licensed in the state of Massachusetts (LICSW or LMHC) or license eligible
  • A minimum of 3-5 years working in field, including supervisory experience
  • Must be able to pass a CORI background check 

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer.  We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law.  Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).  These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability.  These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.



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