Community Healthlink

Clinician-Intensive Care Coordinator

Location US-MA-Leominster
# Positions
Experience (Years)
Clinical Children


Families and Communities Together (FCT) is a collaboration between Community HealthlinkLUK Inc., and Communities of Care that oversee three Wraparound programs operating in the Central MA area as part of the Commonwealth's Children's Behavioral Health Initiative(CBHI). 


The FCT Wraparound programs seek to build on family strengths and available support systems to help children with serious emotional disturbance remain in or return to their communities. 


The FCT staff work with a family to develop a Care Planning Team (CPT), which consists of the child, family, people invited by family, FCT staff, and appropriate state agency and school staff.


The Care Planning Team develops an Individual Care Plan (ICP) that focuses on the child's and family's needs and proposes ways to improve the child's well-being at home, at school, and in the community.


Under the direction of a Supervisor of Intensive Care Coordination, provides Intensive Care Coordination (ICC) to youth with serious emotional disturbance (SED) and their families.  The Care Coordinator works in partnership with a Family Partner to help develop, coordinate, and implement services and supports for enrolled youth and families using the Wraparound Service Planning process as defined by the Massachusetts Children’s Behavioral Health Initiative (CBHI).  This process includes:  successful engagement of the youth and family, assessment of needs, values, and strengths, building a unique and individualized Care Planning Team, facilitating Care Planning Team meetings that result in the development of a Care Plan, and monitoring, coordinating, and helping to implement that plan with families and youth as full partners in the process.


  • Demonstrates a basic, functional knowledge of and endorses the CBHI values:  Child Centered and Family Driven, Strength-Based, Culturally Responsive, Collaborative and Integrated, and Continuous Quality Improvement.
  • Is able to engage youth and their families quickly and develop strong working relationships with youth, families, Family Partners, and any other individuals who participate on a family’s Care Planning Team (extended family, friends, other providers, school personnel, and/or state agency representatives)
  • Demonstrated ability to effectively communicate with youth, families, colleagues, and community members in a manner that is sensitive to their racial/ethic/cultural/class backgrounds.
  • Maintains the highest standards of ethics and demonstrates professional attitude and conduct

Specific Duties:

  • Assist in the creation and maintenance of a positive and collaborative working environment where all FCT employees and enrolled youth and their families feel welcome, supported, and comfortable.
  • All activities described here will be delivered at the FCT offices, in the community, or in the family’s home depending on the preferences of the enrolled youth and family.
  • Works to build strong, functional working relationships with enrolled youth and their families. 
  • Conducts assessments of needs, values, and strengths in full partnership with the enrolled youth and family which includes regular administration of the CANS.
  • Works with each youth and family to assemble a Care Planning Team composed of family members, their natural supports, and, if applicable, state agency representatives, school personnel, providers, and other significant persons.
  •  Coordinate and facilitate Care Planning Team meetings to develop an individualized Care Plan for each enrolled youth and their family which includes a Risk Management / Crisis Plan.
  • Works closely with the FCT Family Partner, the family, and the Care Planning Team to implement, monitor and modify the Care Plan as needed, and serves as an advocate/liaison for the family when appropriate to access new or different services.
  • Works in collaboration with the family to communicate with and involve other key individuals who have contact with the family such as teachers/school personnel, youth services workers, physicians, probation officers, lawyers, who may not be participating on the Care Planning Team.
  • Facilitates and monitors service authorization in collaboration with each family to assure compliance with Community Healthlink policies, procedures, and annual budget.
  • Prepares all necessary paperwork such as assessments (including the CANS), court reports, service authorization requests, Care Plans, Crisis Plans, contact notes, daily service logs, etc.
  • Participates as appropriate in all meetings, training, evaluation/research,  supervision, quality management, and related activities as may be directed by the Supervisor of Intensive Care Coordination. 
  • Follow all policies and procedures of the agency.
  • Work assigned hours, which may include some weekend and evening hours.
  • Carries an after-hours pager and provides telephonic and, at times, face to face after hours support to youth and families as directed by the Supervisor of Care Coordination.
  • Perform other job related duties as assigned by supervisor.

This position is productivity bonus eligible


  • Grade 5: Clinician I- Intensive Care Coordinator:  requires minimum qualifications of  High school diploma/HiSet/GED or Associates degree and a minimum of five (5) years experience in navigating any of the family/child serving systems and/or experience advocating for family members who are involved with behavioral health systems
  • Grade 6: Clinician II- Intensive Care Coordinator -requires minimum qualifications of Bachelors degree in psychology, social work, or related human services field
  • Grade 7: Clinician III- Intensive Care Coordinator- requires minimum qualifications of Masters degree in one of the following areas:Addictions Counseling; Art/Dance Therapy; Child Development/Family Relations ;Community Mental Health; Counseling/Guidance; Drama Therapy; Education; Family Therapy; Forensic Psychology; Health Education; Human Services; Marriage & Family Therapy; Music Therapy; Nursing/Medicine; Pastoral Counseling; Psychology; Recreational Therapy; Rehabilitation Counseling; Social Work; Special Education; Vocational Counseling
  • Grade 8: Clinician IV- Intensive Care Coordinator- requires minimum qualifications of Masters degree in areas below plus independent licensure (LMHC, LICSW, Licensed Psychologist)
  • Bilingual candidates are strongly encouraged to apply
  • Current valid US-issued drivers license and ability to provide registered, inspected and insured automobile for work related purpose, including transporting clients in your own vehilcle
  • Must be able to pass a CORI background check


 Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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