Community Healthlink

  • Case Manager - Homeless Outreach and Advocacy Project- Medical

    Location US-MA-Worcester
    # Positions
    Experience (Years)
    Case Management
  • Overview

    Come join a friendly and diverse clinical team that provides quality care! Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Case Manager in Worcester. 


    The Homeless Outreach & Advocacy Project (HOAP) serves homeless individuals who are often battling mental illness and substance abuse problems. HOAP links the region’s homeless to a complement of services that would offer: Screenings, assessments, counseling, health care, rehabilitation, and referral to other support systems. In addition, a physician and registered nurses and nurse practitioners perform medical evaluations at HOAP’s primary care clinic in Worcester. A team of staff visit area shelters to evaluate and refer people for treatment, perform mental health screenings and offer counseling and medications, help clients enroll in insurance programs and access health care and other benefits. HOAP staff also do outreach in the community to shelters, emergency care programs and even homeless lots, railroad tracks and bridges.


    Compensation based on education and related work experience, licensure and other qualifications
    Health and Dental insurance (active upon starting)
    Generous paid sick, personal, holiday, and vacation time
    CEU benefits
    Life and Disability insurance
    401k with agency contribution
    Wellness activity discounts
    Work related travel reimbursement


    • Perform comprehensive case management intake and assessment of the supportive service, clinical, recovery resources, emergency shelter and/or housing needs of homeless adults.
    • Develop appropriate service plans in conjunction with clients for the delivery of essential services.
    • Assist program manager with screening for behavioral health and MAT assessment intakes.
    • Complete initial behavioral health and addiction intake registration paperwork, including release forms.
    • Work collaboratively with HOAP integrated team to coordinate the delivery of appropriate clinical, addiction and other support services, including coordinating meet and greets between client and clinical staff.
    • Communicate with referral source regarding client attendance to intakes or appointments to improve attendance rate and address no shows.
    • Make appropriate referrals to community agencies for additional supportive or housing services as needed within the Worcester community.
    • Provide ongoing case management services to assist clients with obtaining various entitlements and benefits (i.e., SSI, EAEDC, MassHealth and other health insurance needs, addiction services and other community resources)
    • Make referrals and assist clients with applications for subsidized housing, private mainstream housing, sober housing or other housing resources.
    • Provide transportation assistance to individuals as needed. Assist clients in accessing transportation through their health insurance and/or budgeting
    • Perform outreach services in conjunction with the clinical team or other staff.
    • Co-facilitate groups and provide necessary preparation and group planning support.
    • Identify gaps in homeless services and provide data for the purpose of client advocacy.
    • Assist program manager with tracking of ongoing programmatic data management.
    • Participate in collaborative case conferences regarding service planning for homeless adults.
    • Attend scheduled HOAP Staff meetings, Clinical team, OBAT/MAT team, behavioral health team meetings, supervision and all other required program meetings.
    • Prepare and maintain confidential client documentation, service records, staff activity logs (SALS) and preparation of statistical reports.
    • Assist with checking client’s health insurance status and any insurance related issue. Help clients apply for health insurance. Help clients with prescription problems – contacting insurance company for overrides to make sure clients have their medications.
    • Attend and participate in relevant trainings.
    • Perform all other related job duties as required.



    • Grade 6- Case Manager II: Bachelors degree required; degree in Social Work, Psychology, Counseling or related field preferred
    • Demonstrated knowledge base of homeless population and relevant community resources.
    • Ability to coordinate all appropriate client services.
    • Ability to effectively communicate with consumers, peers and other professionals.
    • Timely and accurate documentation skills.
    • Bilingual/Bi-cultural, Spanish helpful.
    • Knowledge of homelessness and related issues.
    • Familiarity with community resources and entitlements (i.e., substance abuse, mental health).
    • Current valid US-issued drivers license and ability to provide a registered, inspected and insured automobile for work related purposes including transporting clients in your own vehicle
    • Must be able to pass a CORI background check

    Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
    If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed