Community Healthlink

Crisis Worker

Location US-MA-Leominster
# Positions
Experience (Years)
Residential Counselors/Rehabilitation Specialists


Crisis Stabilization Units (CSU): Community Healthlink’s Crisis Stabilization Units for this position is located in Leominster.


These community-based units provides short-term therapeutic psychiatric/substance abuse treatment in a structured environment with 24-hour observation and supervision and individualized treatment interventions focused on the crisis and crisis resolution.


CSU accepts referrals from UMass Emergency Mental Health Services (EMH), 8 East, PTC, as well as other area inpatient facilities or Emergency Departments with an evaluation and client history completed by a qualified clinician prior to admission.


CSU may be used as a diversion to prevent a hospitalization or as a step-down immediately following a psychiatric hospital discharge to assist the client in transitioning back into the community. The unit receives admissions 24 hours/day, 365 days/year depending on bed availability for clients who do not need hospital level of care and meet the unit’s admission criteria.


The population includes both males and females that are at least 18 years of age.


  • Primary Counselor: Serve as a residential counselor for a specified number of residents as requested by a supervisor.
  • Treatment Planning: Develop, implement and document treatment needs assessments, treatment plan, and progress reviews as part of continuous quality improvement activities.
  • Community Living: Work with residents to assist with activities of daily living and foster a sense of safety in the community which includes personal hygiene and self-care skills, money management and budgeting, symptom management, relapse prevention, use of public transportation and transporting, problem solving and conflict resolution, and other interventions as necessary.
  • Nutrition: Ensure healthful menu planning, food shopping, and meal preparation through coordination and assistance.
  • Medication: Monitor residents’ medication, refills, documentation of medications and changes, assist with attending appointments, and safe storage.6.Groups: Lead two or more skill development or recreational groups per week as assigned.
  • Continuity of Care: Attend teams and case conferences and collaborate with other providers for designated residents. Provide outreach as designated to community-based residents.
  • Routine Paperwork: Prepare daily log entries, incident reports and other required paperwork to ensure the program meets the standards.
  • Facility Upkeep: Work with residents to maintain the residence on a daily basis including chores, bedroom upkeep, yard work and other light housekeeping duties.
  • Other Duties: Other related duties as assigned in order to provide quality rehabilitation services. May include transporting residents in personal car or program vehicle, physical assistance, close supervision, and other such duties.
  • Maintain Competencies: Human Rights, dual diagnosis, infection control, CPR, First Aid, MAP, agency and divisional policies and procedures as well as other required competencies. 



  • Grade 5: Crisis Worker I:High School Diploma/HiSet/GED required; Associates degree preferred
  • Grade 6: Crisis Worker II: A Bachelor's degree required; degree in social work or related mental health field is preferred.  Will consider a Bachelor's degree in a non-related field with previous experience working with clients in human services, mental illness or dual diagnosis.  
  • Demonstrated strong work ethic, ability to work independently, and ability to contribute to team objectives required.   
  • Applicants should be able to multitask, possess excellent problem solving skills, be committed to providing quality care and enjoy working with people.  
  • All bilingual candidates are strongly encouraged to apply. 
  • Proven ability to work within team setting and to act as self-starter.
  • Must be able to pass a CORI background check

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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