Community Healthlink

  • Quality Management Coordinator*

    Location US-MA-Worcester
    # Positions
    Experience (Years)
  • Overview

    Come join a friendly and diverse team that provides quality care! Community Healthlink (CHL) is looking for full-time (37.5 hrs/wk) Quality Management Coordinator in Worcester, MA.


    Community Healthlink Residential Division

    In 1985 Community Healthlink, Inc. constructed an independent living program for adults with long-term mental illness.  Since then, many more residential programs have been established to meet the needs of the people with histories of mental illness, substance abuse and homelessness.  More than four hundred people now receive services and support through a variety of residential programs.  These include group living, outreach and supportive housing, transitional and respite, and independent living programs.


    The Quality Management Coordinator is responsible for overseeing the performance improvement functions of CHL's RES Recovery Services six programs. This position works closely with program managers and staff to ensure compliance with regulations. The QMC completes routine audits of required paperwork at each program to facilitate licensing. This position offers a great opportunity to be involved in improving the overall quality of RES Recovery Services.


    Compensation based on education and related work experience, licensure and other qualifications
    Health and Dental insurance (active upon starting)
    Generous paid sick, personal, holiday, and vacation time
    CEU benefits
    Life and Disability insurance
    401k with agency contribution
    Wellness activity discounts
    Work related travel reimbursement


    • Oversee quality management functions of the RES Recovery Services Division
    • Ensure procedures are implemented in program
    • Orient and train staff to quality management procedures
    • Provide ongoing supervision and support to program staff
    • Plan and implement quality improvement projects
    • Serve as a liaison with the Department of Public Health to facilitate licensing
    • Ensure all programs are in compliance with medication policies
    • Comprehensively oversee charts at all programs
    • Conduct audits of paperwork to ensure program remain up to date and meet standards


    • Bachelor's degree in Human Services or related field. Will consider several years experience in lieu of college degree.
    • At least 1 (one) year experience working with clients who have substance use disorder.
    • Ability to work within a team setting.
    • Current valid US-issued driver's license and ability to provide registered, inspected and insured automobile for work related purposes including travel between work sites
    • Must be able to pass a CORI (Criminal Offender Background Check) and a DCF/CPS (Department of Families Adam Walsh/Child Protective Services background check)

    Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
    If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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