Community Healthlink

  • Medical Assistant-Homeless Outreach and Advocacy Project Medical

    Location US-MA-Worcester
    # Positions
    Experience (Years)
    Medical Assisting
  • Overview

    Come join a friendly and diverse clinical team that provides quality care! Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Medical Assistant in Worcester.


    The Homeless Outreach & Advocacy Project (HOAP) serves homeless individuals who are often battling mental illness and substance abuse problems. HOAP links the region’s homeless to a complement of services that would offer: Screenings, assessments, counseling, health care, rehabilitation, and referral to other support systems. In addition, a physician and registered nurses and nurse practitioners perform medical evaluations at HOAP’s primary care clinic in Worcester. A team of staff visit area shelters to evaluate and refer people for treatment, perform mental health screenings and offer counseling and medications, help clients enroll in insurance programs and access health care and other benefits. HOAP staff also do outreach in the community to shelters, emergency care programs and even homeless lots, railroad tracks and bridges.


    The Medical Assistant is an integral part of the care team delivery model within an integrated Primary Care practice. They are responsible for gathering key medical information in order to provide the best quality of care for an under-served population


    Compensation based on education and related work experience, licensure and other qualifications
    Health and Dental insurance (active upon starting)
    Generous paid sick, personal, holiday, and vacation time
    CEU benefits
    Life and Disability insurance
    401k with agency contribution
    Wellness activity discounts
    Work related travel reimbursement



    • Interview patients to obtain medical information and measure their vital signs, weight, and height
    • Show patients to examination rooms and prepare them for the physician
    • Prepare treatment rooms keeping them clean and properly stocked
    • Perform EKG’s, ear irrigations, and all other necessary testing as requested by primary care provider
    • Reconcile medications and vaccines
    • Schedule appointments for patients
    • Work Client Registries via Electronic Health Record, Microsoft Access, or other database
    • Monitor the database to identify and reach out to those needing services
    • Automate and perform processes by phone or send letters to patients either overdue for medical care or out of compliance with the goals of their care
    • Responsibility to inform the care team if a patient is out of compliance consistently
    • Meet regularly with multi-disciplinary care team (including Intensive Care Manager, Provider, Care Support Worker) to help create plans for specific patients and populations not achieving optimal care
    • Work with other care teams including Practice Manager and Medical Director on
      quality improvement measures and process designs
    • Collaborate and provide data to care team to establish population appropriate pre-visit screenings, assessments, and needs
    • Create, maintain, and distribute results of QI measures around access, patient experience, and health outcomes to other care teams and management


    • Grade 5: Medical Assistant I – Certification in Medical Assisting required

    • Grade 6: Medical Assistant II – Associates degree in Medical Assisting required

    • Proficient in data management and reporting

    • Advanced knowledge of Microsoft Office, including Access and Excel

    • Bilingual candidates are strongly urged to apply

    • Client focused and patient centered

    • Ability to multi-task

    • Strong interpersonal skills

    • Highly organized, self-motivated, and self-directed

    • Enjoys being part of a diverse team

    • Strong analytical skills, including the ability to recognize problems, think
      creatively, and devise innovative solutions

    • Must be able to pass a CORI background check 

    Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
    If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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