Community Healthlink

  • Case Manager-Supportive Housing -Homeless Outreach & Advocacy Project

    Location US-MA-Worcester
    # Positions
    Experience (Years)
    Case Management
  • Overview

    Come join a friendly and diverse clinical team that provides quality care! Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Case Manager in Worcester (some travel to Northern Worcester County required).


    Community Healthlink’s Homeless Outreach and Advocacy Project (HOAP) provides direct services to individuals who are homeless.  Services include outpatient primary health care, behavioral health care (individual and group mental health and addiction treatment), and outreach and case management services.  Working together, our integrated, multi-disciplinary treatment teams address physical and mental health needs, substance use disorders, and identified social determinants of health by providing access to a wide-variety of patient-centered, trauma-informed treatment and services. CHL HOAP is a Federally Qualified Health Center (FQHC) Health Care for the Homeless (HCH) program.


    The HOAP Housing Programs provide intensive case management to homeless individuals and families. Case managers assist clients with locating, securing, and sustaining independent subsidized housing, as well as assisting with information and support to develop the skills necessary for independent, self-sufficient living. 


    Compensation based on education and related work experience, licensure and other qualifications
    Health and Dental insurance (available upon starting)
    Generous paid sick, personal, holiday, and vacation time
    CEU benefits
    Life and Disability insurance
    401k with agency contribution
    Wellness activity discounts
    Work related travel reimbursement


    • Full time case manager needed to assist homeless individuals living with HIV/AIDS, mental illness, and/or substance abuse to seek and maintain permanent housing.
    • Responsible for coordinating supportive services in the community for housing, primary care, mental health and substance abuse recovery needs.
    • Assist clients with development and monitoring of individual service plans and access to mainstream resources to foster self sufficiency.
    • Demonstrates knowledge of client issues related to specific service issues and needs.
    • Expresses working understanding of community based case management and its role in the program’s multi-disciplinary treatment team.
    • Demonstrates well-developed communication skills at a variety of levels. Interacts effectively with consumers, peers and other professionals.
    • Maintains confidential relationships and professional boundaries with consumers and peers at all times.
    • Transporting clients to and from appointments
    • Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.



    • Grade 5: Case manager I -HSD/GED or HiSet required; associate’s degree preferred.
    • Grade 6: Case manager II-Requires a Bachelor’s degree; preferably in the field of psychology or human services
    • Experience with homeless clients, HIV/AIDS, Alcohol and/or Substance Abuse and/or Major Mental Illness is desirable.
    • Prior case management experience preferred.

    General Qualifications:

    • Current valid US-issued driver’s license and ability to provide registered, inspected and insured automobile for work related purposes including transporting clients in your own vehicle and travel between work sites
    • Bilingual English/Spanish skills helpful.
    • Must be able to Pass a CORI background check

    Community Healthlink is an Affirmative Action/ Equal Opportunity Employer.  We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law.  Hiring, transferring and promotion practices are performed without regard to the above listed items.

    If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).  These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability.  These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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