Community Healthlink

  • Senior Receptionist-Fitchburg Counseling

    Location US-MA-Fitchburg
    # Positions
    Experience (Years)
  • Overview

    Come join a friendly and diverse clinical team that provides quality care! Community Healthlink (CHL) is looking for a full-time (40 hrs/wk) Senior Receptionist in our Fitchburg location.


    The Fitchburg Counseling Center provides strength-based individual and group therapy to adults, couples, children, and families. Our clients are receiving therapy for a variety of things including but not limited to, depression, anxiety, PTSD, eating disorders and more. Our team of clinicians are dedicated to providing quality integrated, therapeutic interventions to our clients.


     The Senior Receptionist provides administrative support to consumers and staff of our outpatient community behavioral health center in Fitchburg.


    Compensation based on education and related work experience, licensure and other qualifications
    Health and Dental insurance (available upon starting)
    Generous paid sick, personal, holiday, and vacation time
    CEU benefits
    Life and Disability insurance
    401k with agency contribution
    Wellness activity discounts
    Work related travel reimbursement        


    • Greet clients
    • Perform check-in and check-out with clients, including verifying insurance eligibility, entering information on lapsed insurance/new insurance, collecting co-payments and balances due, providing receipts, submitting cash reports, updating client demographics, notifying clinician/doctor that the client is checked in and ready to be seen
    • Schedule client appointments
    • Enter and make changes to staff schedules
    • Complete administrative intake with clients, including providing intake packets to clients and collecting completed forms
    • Answer calls and emails to respond to messages
    • Complete referral to specialists
    • Complete daily reminder calls to clients
    • Complete prior insurance authorizations
    • Complete PT1 forms for clients
    • Transfer and close cases in the electronic medical record
    • Send and distribute faxes and mail
    • Work as a member of the support team
    • Scan documents into the electronic medical record
    • Assist doctors and clinicians with letters and referrals
    • Maintain calendars, professional meetings, vacations, conferences, etc
    • Perform all other related job duties


    • Grade 5: Senior Receptionist: Associate's degree in Administration preferred, must have minimum of HSD/GED or HiSet 

    • Two years of experience

    • Bilingual in English and Spanish is preffered
    • Must be able to pass a CORI background check

    Community Healthlink is an Affirmative Action/ Equal Opportunity Employer.  We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law.  Hiring, transferring and promotion practices are performed without regard to the above listed items.

    If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).  These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability.  These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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