Community Healthlink

  • Investigator

    Location US-MA-Worcester
    # Positions
    Experience (Years)
  • Overview

    Come join a friendly and diverse team that provides quality care! Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Investigator in Worcester, MA.



    Under the supervision of the Director of Compliance, the Investigator handles all aspects of investigatory activities. He/she will be conducting and completing investigations in accordance with applicable regulations, policies, and procedures and within prescribed time frames. The Investigator also collects evidence, conducts interviews, reviews documents to determine whether dangerous, illegal, or inhuman incidents or conditions have occurred, and works with authorities to facilitate related activities.


    Compensation based on education and related work experience, licensure and other qualifications
    Health and Dental insurance (available upon starting)
    Generous paid sick, personal, holiday, and vacation time
    CEU benefits
    Life and Disability insurance
    401k with agency contribution
    Wellness activity discounts
    Work related travel reimbursement


    • Trains and consults with internal staff and stakeholders about responding to complaints brought forward, and how to handle program-level investigations
    • Reviews and tracks DMH, DPPC, DDS, and other state-level responses to complaints and investigations
    • Conducts complex investigations that require a lens independent of the program and/ or department involved, or are otherwise deemed high-risk to the agency.
    • Conducts interviews with staff, witnesses and other parties and documents all investigative activities.
    • Reviews all relevant documents, locates and secures evidence, including video recording. 
    • Writes investigation summary reports and recommends remediation plans, including any changes to existing policies or the writing of new policies, at the conclusion of any investigation.
    • Collaborates, and as needed, makes referrals to federal and state agencies including but not limited to DMH, DCF, DPPC, DPH, OCR, OSHA and other entities as needed to facilitate investigations and collection of evidence.
    • May participate as a team member in assisting prosecutors and agency hired attorneys in case and trial preparation, including testifying in grand jury and court proceedings.
    • Works closely with the Department of Human Resources to collect evidence, statements, write summaries, provide testimonies and attend applicable hearings.
    • Analyze and identify trends in incidents and potential root causes, including regular reports of investigation activities. Make recommendations to the Director of Compliance and other relevant agency programs about areas to be addressed.
    • Is the point response person for the Drug Diversion Response Team, and will call together the team in the incident of suspected drug diversion in accordance with agency policy and procedure.
    • Keeps the Director of Compliance updated on the status of investigatory activities.
    • Participate in Safety Committee meetings
    • Perform other related job duties


    • Two years of experience in conducting investigations in a behavioral health, substance abuse treatment, community health center, outpatient or inpatient setting.
    • A Bachelor’s degree with a major in criminal justice, human services, social work, public administration or a related area of concentration.
    • Prior clinical, social service, public safety experience, or experience within the field of health care, mental health, and/ or substance abuse treatment is preferred. 
    • Excellent writing and oral communications skills. 
    • Current valid US-issued driver’s license and a registered, inspected and insured automobile for work related purposes including travel between work sites
    • Must be able to pass a CORI background check

    Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
    If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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