Community Healthlink

  • Behavioral Health Case Manager-Homeless Outreach & Advocacy Project

    Location US-MA-Worcester
    # Positions
    Experience (Years)
    Case Management
  • Overview

    Come join a friendly and diverse clinical team that provides quality care! Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Case Manager in Worcester.


    Community Healthlink’s Homeless Outreach and Advocacy Project (HOAP) provides direct services to individuals who are homeless.  Services include outpatient primary health care, behavioral health care (individual and group mental health and addiction treatment), and outreach and case management services.  Working together, our integrated, multi-disciplinary treatment teams address physical and mental health needs, substance use disorders, and identified social determinants of health by providing access to a wide-variety of patient-centered, trauma-informed treatment and services. CHL HOAP is a Federally Qualified Health Center (FQHC) Health Care for the Homeless (HCH) program.


    Compensation based on education and related work experience, licensure and other qualifications
    Health and Dental insurance (available upon starting)
    Generous paid sick, personal, holiday, and vacation time
    CEU benefits
    Life and Disability insurance
    401k with agency contribution
    Wellness activity discounts
    Work related travel reimbursement


    • Perform comprehensive case management intake and assessment of the supportive services, clinical, recovery resources, emergency shelter and/or housing needs of homeless adults.
    • Develop appropriate service plans in conjunction with clients for the delivery of essential services.
    • Assist program manager with screening for behavioral health and MAT assessment intakes.
    • Complete initial behavioral health and addiction intake registration documentation,including release forms.
    • Work collaboratively with HOAP integrated team to coordinate the delivery of appropriate clinical,addiction and other support services, including coordinating meet and greets between client and clinical staff.
    • Communicate with referral source regarding client attendance to intakes or appointments to improve attendance rate and address no shows.
    • Make appropriate referrals to community agencies for additional supportive or housing services as needed within the Worcester community.
    • Provide ongoing case management services to assist clients with obtaining various entitlements and benefits (i.e., SSI, EAEDC, MassHealth and other health insurance needs, addiction services and other community resources)
    • Make referrals and assist clients with applications for subsidized housing, private mainstream housing, sober housing or other housing resources.
    • Provide transportation assistance to individuals as needed. Assist clients in accessing transportation through their health insurance and/or budgeting
    • Perform outreach services in conjunction with the clinical team or other staff.
    • Co-facilitate groups and provide necessary preparation and group planning support.
    • Identify gaps in homeless services and provide data for the purpose of client advocacy.
    • Assist program manager with tracking of ongoing programmatic data management.
    • Participate in collaborative case conferences regarding service planning for homeless adults.
    • Attend scheduled staff meetings,clinical team, case management and behavioral health team meetings, supervision and all other required program meetings.
    • Prepare and maintain confidential client documentation, service records, and preparation of statistical reports.
    • Assist with checking client’s health insurance status and any insurance related issue.
    • Help clients apply for health insurance.
    • Help clients with prescription problems – contacting insurance company for overrides to make sure clients have their medications.
    • Attend and participate in relevant trainings.
    • Perform all other related job duties as required.



    • Grade 6: Case manager II-Bachelor’s Degree required; degree and/or course work in social work, counseling, psychology or related field preferred
    •  Demonstrated knowledge base of homeless population and relevant community resources.
    • Ability to coordinate all appropriate client services.
    • Ability to effectively communicate with consumers, peers and other professionals.
    • Timely and accurate documentation skills.
    • Familiarity with community resources and entitlements (i.e., substance abuse, mental health, DTA and Social  Security resources).
    • Current valid US-issued driver’s license and ability to provide registered, inspected and insured automobile for work related purposes including transporting clients in your own vehicle and travel between work sites
    • Bilingual English/Spanish skills helpful.
    • Must be able to Pass a CORI background check


    Community Healthlink is an Affirmative Action/ Equal Opportunity Employer.  We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law.  Hiring, transferring and promotion practices are performed without regard to the above listed items.

    If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).  These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability.  These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.




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