Community Healthlink

  • Quality Improvement Coordinator

    Location US-MA-Worcester
    # Positions
    Experience (Years)
  • Overview

    Come join a friendly and diverse team that provides quality care! Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Quality Improvement Coordinator at our Worcester site.



    Works with the Vice President of Quality Improvement and other members of the QIRG staff in supporting and coordinating activities related to quality improvement projects, idea systems, celebrations and training which may include organizing information, creating or editing tools or visuals, as well as compiling information, developing data plans, and data analysis for project teams as related to PI activities. The QI Coordinator will provide training, consultation and coaching on Process Improvement and LEAN problem solving to teams throughout CHL. In addition, the coordinator will assist program staff in the development of quality metrics and quality management systems.


    A working knowledge of process improvement and quality management standards and methodology is required.  Candidate must have a willingness or ability to develop Lean skills, additional consultation and coaching skills and knowledge of process improvement software. 


    Proficiency with data analysis and report generating extremely important.


    Compensation based on education and related work experience, licensure and other qualifications
    Health and Dental insurance (available upon starting)
    Generous paid sick, personal, holiday, and vacation time
    CEU benefits
    Life and Disability insurance
    401k with agency contribution
    Wellness activity discounts
    Work related travel reimbursement


    • Works with CHL Program management and QIRG staff in developing and sustaining quality management systems in CHL programs. This includes assistance with development of data plans and ongoing quality data reporting.
    • Provides support in the activities of QIRG to support key initiatives, including, but not limited to activities focused on idea systems, Lean training, and patient and employee experience
    • Provides LEAN white and Yellow Belt training, Green Belt coaching and training in LEAN principles and behaviors.
    • Contributes to the development of educational materials and collaborates with administrative and clinical personnel regarding process improvement.
    • Coordinates scheduling of QIRG training. Coordinates training attendance documentation and CEUs.
    • Complies with established departmental policies, procedures and objectives.
    • Attends variety of meetings, conferences, seminars as required or directed.
    • Demonstrates use of Quality Improvement in daily operations.
    • Complies with all health and safety regulations and requirements.
    • Performs other job related duties as requested.


    • Bachelor’s degree required, with 3 years related work experience.
    • Proficiency in Microsoft office products, particularly with PowerPoint, Excel and Word. 
    • A working knowledge of process improvement standards and methodology is strongly preferred. 
    • Strong organizational skills and excellent communication skills, both verbal and written required
    • A current valid US-issued drivers license and ability to provide a registered and insured automobile for work related purposes including moving from one CHL site to another as necessary. 
    • Prior project management related experience required. 
    • Must be able to pass a CORI background check

    Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
    If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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