Community Healthlink

  • Case Manager- Homeless Outreach & Advocacy Program

    Location US-MA-Worcester
    # Positions
    Experience (Years)
  • Overview

    Come join a friendly and diverse clinical team that provides quality care! Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Case Manager in Worcester.


    Community Healthlink’s Homeless Outreach and Advocacy Project (HOAP) provides direct services to individuals who are homeless.  Services include outpatient primary health care, behavioral health care (individual and group mental health and addiction treatment), and outreach and case management services.  Working together, our integrated, multi-disciplinary treatment teams address physical and mental health needs, substance use disorders, and identified social determinants of health by providing access to a wide-variety of patient-centered, trauma-informed treatment and services. CHL HOAP is a Federally Qualified Health Center (FQHC) Health Care for the Homeless (HCH) program.


    Compensation based on education and related work experience, licensure and other qualifications
    Health and Dental insurance (available upon starting)
    Generous paid sick, personal, holiday, and vacation time
    CEU benefits
    Life and Disability insurance
    401k with agency contribution
    Wellness activity discounts
    Work related travel reimbursement


    • Manage primary case load of homeless clients .
    • Perform comprehensive intake and assessment for support services and housing needs of homeless clients.
    • Assist clients with emergency support services and develop individual service plan including clininical and other services.
    • Make referrals and assist clients with application for housing.
    • Make appropriate referrals to existing community agencies for additional supportive services as needed within the Worcester community.
    • Assist clients with obtaining various entitlements and benefits
    • Provide transportation assistance to homeless individuals as needed
    • Attend relevant case management training activities
    • Participate in collaborative case conferences regarding service planning for homeless individuals
    • Attend weekly HOAP staff meetings and all required meetings
    • Develop individual service plans
    • Identify gaps in homeless service and provide data for the purpose of advocacy.


    • Grade 5: Case Manager I: Minimum HSD/GED/HiSet required, Associate's degree preferred
    • Grade 6: Case Manager II: Bachelor's degree required; degree in psychology, social work or realed preferred
    • 3 years experience working with homeless individuals
    • Strong engagement and communication skills
    • Familiar with issue of homeless services
    • Desire to serve others
    • Strong work ethic, ability to work independently and ability to contribute to team objectives
    • Current valid US-issued drivers license and ability to provide registered, inspected and insured automobile for work related purposes including transporting clients in your own vehicle and travel between work sites
    • Must be able to pass a CORI background check

     Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
    If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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