Community Healthlink

  • Senior Receptionist-Outpatient Mental Health

    Location US-MA-Worcester
    # Positions
    Experience (Years)
  • Overview

    Come join a friendly and diverse clinical team that provides quality care! Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Senior Receptionist in Worcester, MA.


    Outpatient Behavioral Health and Primary Care Services: Our Counseling and Wellness Center in Worcester specializes in caring and professional outpatient behavioral health and primary care services for adults with serious mental illness and co-occurring disorders. The Outpatient Team includes primary care clinicians, psychiatrists, advanced practice nurses, nurses, medical assistants, social workers, psychologists, mental health counselors, and triage case managers trained and experienced in the care of those with serious mental health conditions. We work closely with primary care physicians, area hospitals and inpatient programs, the Department of Mental Health, and other providers to coordinate care.


    Compensation based on education and related work experience, licensure and other qualifications
    Health and Dental insurance (available upon starting)
    Generous paid sick, personal, holiday, and vacation time
    CEU benefits
    Life and Disability insurance
    401k with agency contribution
    Wellness activity discounts
    Work related travel reimbursement


    • Greet clients
    • Perform check-in and check-out with clients, including verifying insurance eligibility, entering information on lapsed insurance/new insurance, collecting co-pays and balances due and providing receipts, submitting cash sheets, updating client demographics, notifying staff that client is checked in
    • Schedule client appointments
    • Enter and make changes to staff schedules
    • Answer calls and emails and respond to messages
    • Complete referrals to specialists
    • Complete daily reminder calls
    • Complete prior authorizations
    • Complete PT1s
    • Transfer and close cases in the electronic medical record
    • Send and distribute faxes and mail
    • Work as a member of the support team
    • Scan documents into the electronic medical records
    • Assist doctors and clinicians with letters and referrals
    • Maintain calendars, professional meetings, vacations, conferences




    • High School diploma/GED/HiSet; Associates degree in Administration preferred
    • Two years of experience
    • Excellent oral communication skills
    • Bilingual in Spanish/English required
    • Must be able to pass a CORI background check

    Other Skills and Abilities 

    • Advanced computer skills
    • Ability to multitask.
    • Ability to use office equipment, including copy machines, computers, printers, telephones and four drawer vertical filing cabinets.
    • Ability to organize complex tasks and meet deadlines
    • Strong commitment to customer service

    Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
    If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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