Community Healthlink

  • Assistant Triage Coordinator

    Location US-MA-Leominster
    # Positions
    Experience (Years)
  • Overview

    Come join a friendly and diverse clinical team that provides quality care! Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Assistant Triage Coordinator at our Leominster site.


    The Communications and Triage Department serves the local communities of the Leominster and Worcester area, providing mental health crisis intervention. Communications works directly with those in need from their first call to Community Healthlink’s Emergency Services Program through the entire process and in some cases the days following.


    The Triage Coordinator manages the Communicates Department, the central hub of the Emergency Services Program at Community Healthlink.  The Triage coordinator is responsible for ensuring the effective flow of this department through providing training, supervision, and oversight of all triage/communications functions and participating as a member of the larger Emergency Services leadership team


    Compensation based on education and related work experience, licensure and other qualifications
    Health and Dental insurance (available upon starting)
    Generous paid sick, personal, holiday, and vacation time
    CEU benefits
    Life and Disability insurance
    401k with agency contribution
    Wellness activity discounts
    Work related travel reimbursement


    • Leadership and administrative oversight of the Emergency Services Communication/Triage Center
    • Assist with oversight of dispatching decisions related to clinician's in the field.
    • Support Crisis Specialist through training and demonstrating how to triage requests for evaluations/emergency intervention
    • Identifying safety and risk concerns as they pertain to both clients in need of help as well as clinicians being dispatched into the field and using critical decision making skills to ensure the safety of all parties
    • Hiring, orientation, supervision, and training of staff working in the Communication Center
    • Quality management activities including investigating and being responsive to consumer feedback, consistent use of LEAN strategies, and participation in program specific as well as agency wide quality initiatives


    • Master's degree in Business, Social Work, Psychology, or other Human Service related field required; will consider a Bachelor's degree with several years supervisor experience
    • Entry level supervisory position--willing to consider candidates who don't yet have a full year of supervisory experience
    • Effective written and oral communication skills
    • Strong organizational abilities
    • Experience with third party billing a plus
    • Current valid US-issued drivers license and ability to provide a registered, inspected and insured automobile for work related purposes including travel between work sites
    • Must be able to pass a CORI background check


    Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
    If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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