Community Healthlink

  • Intensive Care Coordinator Supervisor

    Location US-MA-Worcester
    # Positions
    Experience (Years)
  • Overview

    Come join a friendly and diverse clinical team that provides quality care! Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Intensive Care Coordinator Supervisor at our Worcester site.


    Families and Communities Together (FCT) seeks to build on family strengths and available support systems to help children with serious emotional disturbance remain in or return to their communities.  FCT staff works with the family, child, appropriate state agencies and school staff to develop strategies that help improve child and family functioning.


    Under the direction of the FCT Director of Intensive Care Coordination, the Intensive Care Coordinator Supervisor is responsible for the daily oversight and supervision of up to eight (8) FCT Care Coordinators as they provide Intensive Care Coordination (ICC) to youth with serious emotional disturbance (SED) and their families.  In addition, the Supervisor of Intensive Care Coordination will assist the Supervisor of Peer to Peer Support in the supervision of up to eight (8) FCT Family Partners.


    Compensation based on education and related work experience, licensure and other qualifications
    Health and Dental insurance (available upon starting)
    Generous paid sick, personal, holiday, and vacation time
    CEU benefits
    Life and Disability insurance
    401k with agency contribution
    Wellness activity discounts
    Work related travel reimbursement



    • Assist in the creation and maintenance of a positive and collaborative working environment where all FCT employees and enrolled youth and their families feel welcome, supported, and comfortable.
    • Provide Intensive Care Coordination to enrolled youth and their families as determined by the FCT ICC Director.
    • Provide direct administrative and clinical supervision of up to eight (8) FCT Care Coordinators as they implement the Intensive Care Coordination (ICC) process with enrolled youth and families.
    • Meet in weekly individual supervision with each FCT Care Coordinator assigned to him/her.
    • Assist with the supervision of FCT Family Partners as defined by the FCT ICC Director and FCT Peer to Peer Support Director.
    • In partnership with the Supervisor of Peer to Peer Support, co-lead regular group supervision meetings with all FCT Care Coordinators and FCT Family Partners assigned to them.
    • Identify ongoing training needs for the FCT Care Coordinators assigned to him/her and work with the Director of ICC to meet these needs.
    • Assist in the recruitment and orientation of new FCT Care Coordination staff.
    • Review all written work for FCT Care Coordinators assigned
    • Receive complaints or concerns from enrolled families, providers, state agency representatives, or anyone who expresses concern about the ICC process and works with the ICC Director to remedy such issues. 
    • Assist the FCT ICC Director and FCT Peer to Peer Support Director with refinement and development of FCT policies and procedures. 
    • Participates as appropriate in all meetings, training, evaluation/research, supervision, quality management, and related activities as may be directed by the FCT ICC Director.
    • Follow all policies and procedures of the agency.
    • Carries an after-hours pager and provides telephonic and, at times, face to face after hours support to youth and families as directed by the Supervisor of Care Coordination.
    • Work assigned hours, which may include some weekend and evening hours.
    • Perform other job related duties


    • Master's degree in Psychology, Counseling, or Social Work or related field with Massachusetts clinical licensure at the independent level (LICSW, LMHC, LMFT, Licensed Psychologist)
    • Previous experience implementing the Wraparound Process as described by the Children's Behavioral Health Initiative and/or National Wraparound Initiative
    • Demonstrated record of successful engagement and formation of positive, functional working relationships with youth and their families
    • Demonstrated record of successful engagement and collaboration with colleagues in the family/child serving human services system including but not limited to clinical providers, primarily care providers, case managers, school personnel, and/or state agency representatives
    • Current valid US-issued drivers license and ability to provide a registered, inspected and insured automobile for work related purposes including transporting clients in your own vehicle
    • Must be able to pass a CORI background check

    Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
    If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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