Community Healthlink

  • Intake Coordinator

    Location US-MA-Worcester
    # Positions
    Experience (Years)
  • Overview

    Come join a friendly and diverse clinical team that provides quality care! Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Intake Coordinator in Worcester.


    Community Healthlink’s Behavioral Health Community Partner (BHCP) program is a new, integrative case management program that offers support to MassHealth members with complex medical, behavioral health, substance use treatment and social service needs.  This innovative program is a whole-person health approach and CHL is looking for individuals interested in learning more about this statewide initiative and how to offer real, collaborative case management care.   


    Intake Coordinator will be responsible for managing workflows and communication processes, data entry and export for multiple programs, and provide comprehensive administrative support as needed.  This position will manage referrals, telephone calls, and greet clients at the front desk in a helpful manner.  The IC must have the  ability  to multitask, be flexibility, and have good time management skills.  


    Compensation based on education and related work experience, licensure and other qualifications
    Health and Dental insurance (available upon starting)
    Generous paid sick, personal, holiday, and vacation time
    CEU benefits
    Life and Disability insurance
    401k with agency contribution
    Wellness activity discounts
    Work related travel reimbursement


    • Manage processes and workflows with confidential documentation in support of BHCP referrals and Accountable Care Organization/Managed Care Organization (ACO/MCO) processes
    • Maintains tracking of discharge and other Executive Office of Health and Human Services (EOHHS) reports, Intake Activity Logs , and calendar pages
    • Manage data entry for all programs, database and reports with Program Director
    • Ability to work autonomously, to be flexible, to multitask and to be efficient with time management
    • Design and maintain forms to obtain and maintain insurance information regarding all ACO/MCO clients
    • Answer the BHCP main phone line in a courteous and helpful manner.
    • Greet members of the public at the front desk in a courteous and helpful manner
    • Provide comprehensive administrative support to the BHCP management and staff


    • Minimum of a High School Diploma/GED/HiSet; Associates or Bachelor's degree preferred
    • Previous management and administrative experience
    • Familiarity with Microsoft Outlook, office, Word, Excel, Power Point, Spreadsheet computer software
    • Strong interpersonal skills and customer skills
    • Good organizational skills
    • Bilingual in Spanish & English required
    • Must be able to pass a CORI background check


    Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
    If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.


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