Community Healthlink

  • Residential Counselor-Urgent Care

    Location US-MA-Worcester
    # Positions
    Experience (Years)
    Residential Counselors/Rehabilitation Specialists
  • Overview

    Come join a friendly and diverse clinical team that provides quality care! Community Healthlink (CHL) is looking for a full-time (21 hrs/wk) Residential Counselor in Worcester.


    Behavioral Health Addiction Urgent Care (BHAUC) is a center for individuals suffering from substance use disorder and mental illness. The program is a gateway to getting clients in needed treatment for addiction and/or mental crisis by providing an evaluation, bed search and support from our team. Behavioral Health Addiction Urgent Care is an exciting, dynamic environment in which all members of the multidisciplinary team work together to ensure the best outcomes for our clients. Apply today, and be on the front lines of the fight against the opioid epidemic that has stolen far too many lives!


    As a residential counselor in Behavioral Health Addiction Urgent Care you will work as part of a multi-disciplinary team to assess needs and determine level of care for individuals seeking addiction services.  Assisting clients will eliminate obstacles that prevent treatment and advocate for placement when needed.  Residential Counselors support clients by helping them navigate through admissions into Community Healthlink’s Substance Abuse Continuum or elsewhere throughout the state.   



    Compensation based on education and related work experience, licensure and other qualifications

    Health and Dental insurance (active upon starting)

    Generous paid sick, personal, holiday, and vacation time

    CEU benefits

    Life and Disability insurance

    401k with agency contribution

    Flexible Spending Accounts available

    Wellness activity discounts


    • Admissions:  Assist with the client admission process by completing all documentation accurately.  Searches all client belongings for contraband.  Orients clients to the unit and to the CHL substance abuse/Detox rules.  Provides coverage to the front desk when needed.
    • Milieu Management:  Routinely monitors client location and condition every hour during all three shifts.  Directs clients to assigned groups and/or to assigned chores.  Wakes clients in a respectful manner every morning as they request that the client get ready for breakfast.  Ensures that clients maintain their respective personal areas in a clean and safe manner.  For the safety of all people on the floor food is not allowed in individual rooms.  Snacks may be eaten in either one of the group rooms.  Two (2) RC’s are to accompany clients to meals and one (1) RC will accompany client to appointments, as necessary.
    • Facilities Management: All RC’s are to participate in facilities management. When checking on the well being of clients each RC will also check the laundry, restrooms/showers, group rooms and the general condition of the unit.  Dirty linen and trash should be taken down to the basement and deposited in the appropriate bins at the end of the shift or whenever there is time.
    • Client Education:  Respectfully confronts clients displaying disruptive or “active” behavior and introduces the client to appropriate coping strategies.  Articulates risk of relapse to clients considering leaving against medical advice (AMA) and attempts to resolve their “reasons for leaving”.
    • Communications:  In order to facilitate the continuous provision of safe and high quality care the Residential Counselor documents relevant information onto appropriate sheets and boards, participates in daily change of shift report, notifies the supervisor of any identified problem or deficiency on the unit, and answers the telephone in a professional manner while documenting all relevant information.
    • Supplies:  Maintains unit supplies (linen, personal hygiene articles, etc.) by obtaining them and signing out from the appropriate storage unit and makes them available to the clients. 
    • Other Duties:  Perform other job related duties as assigned by the Program Supervisor(s) 
    • May include transporting residents in personal car or program vehicle, physical assistance, close supervision, and other such duties.    


    • Grade 5: Residential Counselor I:HSD/HiSet/GED or Associates degree required

    • Grade 6: Residential Counselor II: Bachelor's degree required; degree and/or coursework in social work, counseling, psychology or related field preferred. Will consider Bachelor's degree in non-related field with human services experience.

    • Experience working with programs population preferred
    • Recovery Coach Training and Certification or are eligible to complete the training and certification process.
    • Certification in addictions counseling or experience in the substance abuse field preferred
    • Knowledge of Massachusetts continuum of care for substance abuse and the 12 step model preferred
    • Understanding of addiction and recovery      
    • All Bilingual candidates are strongly urged to apply
    • CPR certification preferred
    • Must be able to pass a CORI background check

    Community Healthlink is an Affirmative Action/ Equal Opportunity Employer.  We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law.  Hiring, transferring and promotion practices are performed without regard to the above listed items.

    If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).  These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability.  These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.





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